Essay about Ethics Case Study

Essay about Ethics Case Study Essay about Ethics Case Study Case Study 12/9/12 The last job I had was at a busy call center. We had a strict attendance policy. During the probationary period an employee was allowed to have four â€Å"occurrences† (the way it counted to human resources depended largely on the situation, but if you missed work it was an occurrence none-the-less) before an employee was terminated. One of my employees did not make it for reasons that should not have counted against her. She did miss a lot of work but each time it was for a situation that was outside of her control. She had a chronic condition that would spin out of control every once in a while. As her manager, I knew about it – though I was still bound by corporate policy. The first day she missed was because her chronic condition had flair up and she spent the day in the emergency room at a local hospital. She had the documentation to prove it and the time she spent there. I did not want the situation to count against her but, again, I was tied to corporate policy. The second one was more interesting. She missed the second time a couple of weeks later because her daughter was vomiting. This is a situation that no amount of documentation would have helped. She was a single mother and had no one to watch her son so she missed work again. Again, I had to follow corporate policy. I found out later that her daughter had drunk an individual milk carton that was spoiled. She found out herself when she attempted to drink one of the other cartons herself. She told me she called the grocery store. I visited the grocery store myself and found that they no longer carry the brand of milk my employee was talking about – because of a phone call from a customer. By this time, I was getting worried. Chances are that she would not make it through her probationary period. I liked this employee. I still like her. Her attitude at work was very ambitious. She would take on side projects to help out the team, she made everyone around her laugh and smile; she just had a fantastic attitude and work ethic. But again, even though I knew that she was telling the truth, I had to follow corporate policy. We lost her. She left work one Friday afternoon excited because she was going to finally have a girls’ night out. That night never happened for her. Instead her chronic illness flared up again and this time she spent the next five days in the hospital. Again she had documentation. She called me when she returned home. I did all I could to fight against corporate policy. I spoke with our human resources department and found out that we could re-hire her. I was excited for the possibility. Then I found out from my manager that corporate had eliminated the shift she worked. Initially this employee worked a morning shift and now the only shift we had open was a closing shift. I called her back to tell her knowing that there was no way she was going to be able to take a closing shift. She was a single mother who also had obligations to a non-profit organization two nights a week. I knew that when I hired her and I knew she would not be in a position to walk away immediately. I also knew that if she did not walk away that fast that my manager would force me to fill her position within the next few days. She called me back to tell me what I expected to hear and I have not talked to her since. This situation for me was very unsettling. She was a tremendous employee who was so ambitious that she pushed the whole team to do better without even trying. I had plans to move her into a lead position as soon as possible but that day never came. There should be exceptions to every rule and policy to reflect real life. In my opinion, this employee should have only received one occurrence and that one should have been for when her daughter was vomiting. This is a story that, even though I believe her, could have been avoided if she had checked the milk carton herself. She made a mistake and it cost her.

Ahead of the pack, USP Magazine - Emphasis

Ahead of the pack, USP Magazine Ahead of the pack, USP Magazine Rob Ashton explains how to use writing skills to become a recognised industry expert. If you take a poll to find the worlds top music executive, the chances are that most people will say Simon Cowell. There may be other executives with more talent and panache. You can even argue that his fellow judges are more musically adept. But Cowell has positioned himself as the expert. The public are divided revering and reviling him in equal measure. But what he says goes. No-one can deny his status and authority in the music industry. As a sales professional, you could do well to take a leaf out of Cowells book. The market for office supply equipment is crowded, with many brands jostling for space. Your prospects need a shortcut to enable them to decide who to buy from and what to buy. There often isnt time for them to kick-back with a cup of tea and analyse the messages youre communicating through your sales and marketing material. But you can stand out by positioning yourself as an expert. Prospective customers will start to see you as a trusted advisor before theyve even engaged your services. And they will be more likely to buy from you as a result. Expert status can lead to other opportunities, such as giving speeches or hosting workshops, which again make selling easier. Its a virtuous circle. Yet, we Brits can be a self-deprecating bunch. We often prefer to operate our businesses and careers with as little fanfare as possible. The thought of public speaking can send shivers down our spines. But through writing, even the most unassuming character can shine. And writing reports, articles, white papers and blogs can help you to become the preferred provider in the industry. Whats more, good writing doesnt just have to be an innate skill: its something you can learn. These seven steps will help you write your way to expert status. One Consistently show how your company differentiates itself in the marketplace. Dont be afraid to recommend doing things differently. Two Be curious about your clients. What really makes them tick? Get to know your clients inside out by asking lots of questions, rather than making assumptions about what they need and want. Three Then write from their perspective, not yours. Think beyond the products or services you offer and focus on how your business has an impact on the lives of your clients. Whether youre writing a brochure, pamphlet or article, you need to focus on your clients needs. Begin by asking yourself: What is the document about? Who will read it? How much do they already know about the subject? What do they absolutely need to know? How important is the subject to them? How interested are they in the subject? (Note that readers arent always interested in whats important to them. So you often need to make them interested.) To become a trusted advisor, your writing needs to be clear and punchy. You can achieve this with careful planning. Brainstorm everything you want to include in your document using the headings Who?, What?, Where?, When?, and Why? Then only include what you think is essential for your readers to know. Your document will be much clearer as a result. Four Comment on relevant industry stories by writing letters to magazines. Use the SCRAP formula: Situation Begin by explaining the situation (or where the industry is). Complication Introduce the idea that theres a problem (why the industry cant stay as it is). Resolution State your answer to the problem. The reader will think of you as an expert because you can offer a practical, considered, solution. Action Suggest what action the reader can or should take. Offer a viewpoint that is new and intriguing. Politeness Finally, end with a polite but thought-provoking sign-off. Five Suggest article ideas to trade newspapers and magazines. The best articles to position yourself as an expert are how-to features. You could reveal the secrets behind photocopier maintenance, or how to eke the most out of ink cartridges, for instance. Send a synopsis of the article to the magazine first. Write a snappy headline and standfirst (the two lines under the headline). Then write an attention-grabbing opening paragraph and a few bullet points about what your article will include. The magazine editor can then give you further guidelines to ensure your article is a hit with the readers. Six Blogs have a worldwide audience of millions. So its well worth setting up a blog and using it to connect with your clients. Pay careful attention to every post you make. Only write things you dont mind being broadcast on the 10 Oclock News. Dont ever gripe about clients or competitors: Seven In your writing, include examples of how you and your company make a real difference to people. Make your writing personal. Its more powerful to write that one in five people found that their ink lasted longer than to use the term 20 per cent. Speak directly to the reader by using words such as you, we, us and our. And use the active voice as much as possible. For instance, weve helped over 1000 customers with their printing needs is far more effective than Over 1000 customers have been helped with their printing needs. Positioning yourself as an expert is a skill that will serve you throughout your whole career. Even if you decide you want to sell condos in the Caribbean in the future, the skills youll learn are transferable. You may not achieve the wealth and fame of someone like Simon Cowell. But you can forge your way as a leader in your industry. And with a little thought, care and attention, your expert status will pay dividends. Rob Ashton is Chief Executive of Emphasis, the specialist business-writing trainers.